Refund & Cancellation Policy

Last updated: August 2026

We prepare fresh, high-protein meals made to order. Here is our honest policy on cancellations, order changes, meal plan skips, and refunds.

1. On-Demand & Pre-Orders

On-Demand Live Orders: Because fresh meals are prepared immediately upon order confirmation, an on-demand order cannot be cancelled or refunded once kitchen cooking has started.

Pre-Orders (Scheduled Ahead): Scheduled pre-orders can be cancelled by notifying us at least 1 day prior to the scheduled delivery date. We cannot process same-day cancellations for scheduled pre-orders.

2. Weekly & Monthly Meal Subscriptions

Skipping a Day: You can pause or skip a delivery day via your account screen or by messaging us on WhatsApp before the daily 8:00 PM kitchen cut-off on the previous day. Skipped days are never lost — your subscription validity automatically extends by one day.
Mid-Plan Cancellations: Subscription meal packages involve advance raw ingredient sourcing and batch planning. Mid-plan early cancellations are subject to kitchen review and management discretion.

3. Damaged, Spilled or Incorrect Orders

Reporting Window: If your meal package arrives damaged, spilled, or with missing items, please take a clear photo and message our WhatsApp support within 1 hour of delivery.
Resolution: Upon quick kitchen verification, we will provide an immediate replacement dish, a full store credit coupon, or a direct UPI refund to your account within 24 hours.

4. Contact Support

To request a cancellation, report an order issue, or check a refund status:
WhatsApp: +91 83028 31623
Email: support@proteinplate.co.in